Troubleshooting
A policy cannot be published
Causes and fixes related to the version label, the effective date, review approval and archiving when you get an error while publishing a policy.
A policy is published only with a version label and an effective date, and every published version has its own label. When a policy cannot be published, the notice at the bottom right says that the publishing conditions are not met and marks the field at fault.
The version label or effective date is empty
On the Page settings card, fill in Version label (for example v2.1) and Effective date. Save and publish again.
The label was published before
You cannot reuse a label that was published before. If you restored an old version, its label came back with it. Enter a new label in Version label, save and publish again.
Review approval is on
If review approval is on in your installation, a policy is published only after review. If you sent the policy to review yourself, another editor publishes it. The steps are in Publishing with Review Approval.
The policy is archived
An archived policy is read-only and cannot be published again. Create a new policy if you need one.
The rules are described in detail in Policy Versions.