Troubleshooting
Reading counts are missing or look too low
Where the view and download counts and the Most read lists on the public site come from, which period they count and when they do not appear.
The reading counts and the Most read lists on the public site come from the site's own visit counters. The counters do not store the visitor's identity or IP address.
The feature is off
If the system administrator switched off the Reading counts and most-read lists feature, neither the counts nor the lists appear. The feature is on the Site settings → Features tab.
Visits that are not counted
Search engine bots are not counted. If the same visitor opens the same record again on the same day, it counts once.
The period counted
- The Views / Downloads line on a publication page shows the record's all-time total. The line appears only when one of the counts is above zero.
- The Most read list on the home page is sorted by the total views and downloads of the last 90 days.
- The Most read list on a journal page counts the last 12 months.
- The Most read sort order in publication lists and in search also counts the last 12 months.
Only published records go into the lists. The lists are refreshed every few minutes. A new reading may not show in a list at once.