Troubleshooting
A file does not appear on the public page
If a full text or supplementary file added to a record does not open on the public site, check the scan, access, embargo, licence and file store reasons in order.
A file's row on the record's Files tab says Public or Not public. If the file is not public, check the reasons below in order.
The virus scan has not finished
The scan status on the row must be Available. If it says Scanning, wait for the scan to finish. The page refreshes by itself. If it says Quarantined, the file did not pass the security scan and is never served. Upload a clean file as a new version.
The record is not published
Files of records in draft or in review are not public. Publish the record. Files of an unpublished record do not open either.
The record's access is closed
If the record's Access status field is Metadata only or Restricted, its files are not public. The file's own setting cannot open them. If the files should be open, set the record's access to Open access.
The embargo has not ended
For an embargoed record or an embargoed file, the file does not open before the embargo end date. The embargo label on the row shows the date.
There is no licence or it has expired
An open file needs its own licence or the publication's licence. A record whose licence has expired drops to metadata only. Check the licence and the date in the record's Access and licence section.
The record was retracted
Access to the files of a retracted record is closed. This is not an error and cannot be undone.
The file is an earlier version
Only the current version is served. Archived files in the Earlier versions list are not public.
The file store does not answer
If the row says Public but the link opens a "Temporarily unavailable" page, the file store is not answering at that moment. The record page and its metadata still open meanwhile. Try again in a few minutes. If the problem persists, tell your system administrator.
The file is missing from the store
If the row says Public but the link opens a "Page not found" page, the file was not found in the store. Upload a new version of the file and tell your system administrator.
All the rules are in Access Statuses and Embargo.