Troubleshooting
The extension does not respond in this browser
What to do when the JournTech ISBN helper does not respond after Fill with the extension, or says that it could not fill in the form.
After you press Fill with the extension, the panel waits for the extension to answer. If the extension does not answer or cannot fill in the form, the panel says so in a note. In every case you can fill in the form by hand with the Copy sheet for the Ministry form on the request page.
The extension is not installed
If the note in the panel says that the extension did not answer in this browser, the extension is not installed, is
switched off, or is not allowed on this address. Your institution's IT department installs the extension, and the
installation guide is the extension/README.md file in the repository.
The extension did not answer in time
If the extension is installed but no answer came within 30 seconds, the network may be slow. If the tab of the Ministry of Culture and Tourism opened, carry on there. If it did not open, try again.
The extension could not fill in the form
The note in the panel gives the reason the extension reported. The JournTech address may be missing from the extension's settings, or another address may be set there. Enter the address on the extension's Options page. If the ticket has expired or was already used, press Fill with the extension again.
The request is not ready to apply
The extension works only on a request that is Ready to apply. If the request was taken back to draft or marked as sent to the Ministry in the meantime, the fill ticket becomes invalid.
The side panel did not open
Press the JournTech button at the bottom left of the Ministry page, or click the JournTech icon in the browser toolbar. How to use the extension is described in Using the ISBN Helper Extension.