Troubleshooting
An ISBN request cannot be sent for approval
Missing fields, unsaved changes and the publisher certificate when the Send for approval button is disabled or sending a request for approval gives an error.
A request goes for approval only while it is a draft, its form is saved, and the required fields of the form of the Ministry of Culture and Tourism are filled in. Check the causes below in order.
There are unsaved changes
While the form has unsaved changes, the Send for approval button is disabled, and a note below it says that you need to save them. Press Save.
A required field is missing
The top of the Data for the Ministry form card lists the missing fields. The title, the language and the planned date are required on every request. The number of pages is required for printed and PDF books, and the printer's certificate number for printed books. Unless the author type is No author, at least one author is needed.
The publisher certificate is missing or has expired
If the warning at the top of the request says that no publisher certificate is entered or that it has expired, a System administrator enters the certificate on the Site settings → Publisher and ISBN tab. The steps are in Entering the Publisher Settings.
The request is not a draft
A request that was sent for approval or approved cannot be sent again. If something has to change, press Back to draft.
You do not have the permission
The person who handles ISBN requests sends them for approval. The Production coordinator and System administrator roles have this permission.