The reviewer did not receive the invitation e-mail

Helping a reviewer who says the invitation e-mail never arrived to find the invitation in the panel.

Who uses it: Section editor, Editor-in-chief, System administrator
Permission needed: Invite and manage reviewers
In the panel: Editor Submission Screen

E-mail sending may be turned off on the installation. The invitation also goes out as a notification in the panel, along with the e-mail. A reviewer with an account therefore finds the invitation in the panel.

A reviewer with an account

The reviewer signs in with the e-mail address the invitation was sent to and opens the Invitations tab of the Author & reviewer → Reviewing screen. The View invitation button opens the invitation there.

The reviewing screens require a verified e-mail address. If the reviewer's address is not verified, they need to verify it first.

A reviewer with a new account

If the person you invited by e-mail address has no account, the link for setting a password goes out only by e-mail. If e-mail sending is turned off, a system administrator creates this link and passes it on to the person. The administrator's steps are in Managing User Accounts.

The e-mail sending setting is described in Configuring Outgoing E-mail.