Troubleshooting
I cannot sign in or my account is locked
Why you cannot sign in to the panel or your account was locked after many failed attempts, and what to do.
The error message on the sign-in screen gives the reason. Check the cases below according to the text of the message.
Wrong e-mail address or password
When the message "The e-mail address or password is incorrect." appears, type the address and the password again. Passwords are case-sensitive. If you do not remember your password, set a new one with the steps in Resetting Your Password.
The account is temporarily locked
In a default installation, the account is locked for 15 minutes after 5 failed attempts in a row, and you receive an e-mail. Try again when the time is up. If you did not make the failed attempts yourself, change your password after you sign in.
The account is disabled
The message "This account has been disabled." means that the system administrator has disabled your account. Ask your system administrator to enable the account again.
Too many attempts
The message "Too many attempts. Please wait a moment and try again." shows that too many requests were sent in a short time. Wait for a while and try again.
If your two-factor authentication code is not accepted, see I cannot access my authenticator app.