Troubleshooting
The verification or password e-mail did not arrive
What to check if the account verification or password reset e-mail did not arrive, and how to ask for a new e-mail.
Verification and password reset e-mails can fail to arrive for several reasons. Check the following cases in order.
The address was mistyped
Check the address you entered in the reset form. For security reasons, the screen shows the same message even if the address is not registered. Enter the address correctly and ask again.
If you mistyped your address when you registered, sign in with that address and enter the correct one with the steps in Changing Your E-mail Address. The confirmation link sent to the new address also verifies your account.
Too many requests in a short time
Reset and verification e-mails are sent to an address at most three times an hour. When this limit has been reached, a new request looks successful on the screen, but no e-mail is sent. Wait an hour and ask again.
This installation does not send e-mail
In an installation where e-mail sending is turned off, the registration and reset screens say so. In that case the system administrators pass on the verification, invitation and password links. Contact your system administrator.
Asking for a new link
- For verification, press Resend the link in the bar at the top of the panel.
- For a password, ask again with the Forgot your password? link on the sign-in screen.
When you ask for a new link, the previous link becomes invalid. Open the link in the newest e-mail you received.