Troubleshooting
The link in the e-mail is invalid or has expired
Getting a new link when a verification, password reset, e-mail change or invitation link does not open.
The links sent by e-mail work once and for a limited time. When you ask for a new link of the same kind, the previous link becomes invalid. If a link does not open for one of these reasons, the message "This link is invalid, already used or expired." appears on the screen.
| Link | Default validity | Where to ask for a new link |
|---|---|---|
| E-mail verification | 48 hours | The Send a new link button on the screen that opens, or the Resend the link button in the panel |
| Password reset | 60 minutes | The Ask for a new link link on the screen that opens |
| E-mail change | 48 hours | The Change link on the My profile page |
| Account invitation | 14 days | The person who sent the invitation |
- Make sure that you opened the complete link from the e-mail.
- If the link still does not open, ask for a new link in the place the table shows.
- Open the link in the newest e-mail you received.
If you completed an action with a link, the same link does not open a second time. In that case the action has already been done, and you can sign in directly.