I cannot access my authenticator app

If you cannot access your authenticator app, you sign in with one of the recovery codes you kept during the set-up.

1. On the sign-in screen, enter your e-mail address and your password.
2. On the Two-factor authentication screen, press the I can't use my phone — use a recovery code link.
3. Enter one of your recovery codes in the Recovery code field.
4. Press Verify.

Each recovery code works once. After you sign in, set up two-factor authentication again on your new phone. The steps are in Using Two-Factor Authentication.

If the code is not accepted

When the message "The code is not valid. Enter the current code from your app." appears, enter the code that the app shows at that moment. Wrong codes count as failed sign-in attempts, and repeated wrong attempts lock the account for a while.

If you have no recovery codes either

Contact your system administrator. After confirming your identity in another way, the administrator resets your two-factor authentication. This signs out all your sessions and sends you a notification. You then sign in with your password only and turn two-factor authentication on again.