Troubleshooting
The New submission button is disabled or submissions are not accepted
Why you cannot press the New submission button or see the warning “New submissions are not accepted at the moment”, and what to do.
The New submission button is disabled if your e-mail address is not verified or new submissions are closed. The note that appears when you point at the button gives the reason. If you have reached the draft limit, the button works, but the wizard does not create a new draft.
Your e-mail address is not verified
You cannot make a submission with an unverified account. Press Resend the link in the bar at the top of the screen and open the link sent to your e-mail. If the link does not arrive, see The verification or password e-mail did not arrive.
New submissions are temporarily closed
The warning "New submissions are not accepted at the moment." means that the system administrator has temporarily closed new submissions. Your ongoing submissions are not affected. You can complete and send your existing drafts and answer requests for missing documents and revisions. To find out when submissions will open, use the ways in Getting Support.
You have reached the draft limit
You can have at most 20 unfinished drafts at a time. If you have reached the limit, first complete or delete some of your drafts. The steps are in Deleting and Restoring Drafts.