How-to Changed in this version
Getting Support
Sending questions about submissions, your account and other matters to the right person, and adding the request ID when you report an error.
Whom you contact depends on what your question is about. You send questions about submissions to the editors. For account problems you contact your institution's system administrator. For other questions you use the contact form of the public site.
Questions about your submission
Write every question about your submission to the editors on the submission's Messages tab. The steps are in Messaging the Editors.
Account, role and access problems
For problems with your account, your roles or access to a screen, contact your institution's system administrator. If a screen says "You do not have access to this page", you do not have the permission that screen requires. Only the system administrator grants roles.
General questions, copyright and corrections
- On the public site, open the Contact page (
/en/contact). - From the Type of message list, select General question, Copyright report or Correction request.
- If you are writing about a publication, enter its link in the Related publication (link or slug) field.
- Enter your name, your e-mail address, the subject and your message.
- Tick the consent box about the privacy notice and press Send.
When you send the form, the page shows the outcome above the form and the focus moves to that message. If a field is missing or not valid, the message lists its name. Click the name to go to the field.
Users with the Catalogue editor role settle copyright reports and correction requests. Users with the Content editor role handle the other messages. If the system administrator has turned the form off, a note appears on the page in place of the form.
Request ID
If an error screen shows a Request ID, add this ID to your report. With it, the system administrator finds the problem in the logs quickly.