A file stays in the Scanning status

Every uploaded file goes through a virus scan. While the scan runs, the file's status is Scanning, and the submission cannot be sent before the scan has finished. The scan usually takes a short time.

1. Wait a little. The wizard and the revision section refresh the file's status automatically.
2. If the status does not change, reload the page.
3. When the status is Available, continue with the submission.

The file failed the scan

If the status has become Failed or Quarantined, the file is not opened to anyone and the submission cannot be sent with this file.

1. Press the bin button on the file's row and confirm with Remove file.
2. Upload the file again.

If the same file fails again, use one of the ways in Getting Support.