Troubleshooting
A user wants to change their e-mail address
Telling a user whose e-mail address has changed to change it in their own profile, or changing the address on the user page.
A user's e-mail address can be changed in two ways. If the person can still reach their old address, it is safer for them to change the address themselves.
The person changes the address themselves
On the My profile → Profile tab, the person presses Change and enters their new address and their password. The old address stays valid until they open the link sent to the new address. The steps are in Changing Your E-mail Address.
You change the address
If the person cannot reach their old address, use the Edit name and e-mail action on the user page. Confirm the person's identity through another channel first. Until the new address is verified, the account counts as unverified and the person's roles do not work. The steps are in Managing User Accounts.
The new address belongs to another account
If another account was opened with the new address, the address is not changed. Decide together with the person which of the two accounts to use. You can disable the account that will not be used, or anonymise it on the person's request under KVKK (Türkiye's Personal Data Protection Law).