Troubleshooting
The DergiPark harvest shows as failed
If a harvest run ended with the Failed status or its results have problem lines, waiting, checking the address or restarting the harvest, depending on the cause.
If a run cannot get the record list from DergiPark (Türkiye's national journal platform) or stops halfway, it ends with the Failed status. A problem with a single article does not stop the run. It only appears in the result line. Follow one of the sections below, depending on the reason that the problem line gives.
DergiPark does not respond
If the line says "DergiPark could not be reached." or that DergiPark is not responding at the moment, DergiPark did not give the record list despite several attempts. Restart the harvest after a while with the Harvest now button. If you do not start it by hand, the system tries again a week later.
DergiPark gave a response that cannot be read
If the line says "DergiPark sent an answer that cannot be read." or that DergiPark gave an OAI error or an unexpected response, the record list could not be read. Try again after a while. If the problem continues, tell your system administrator.
The journal or the address is gone
If the line says "The journal or its DergiPark address is gone.", the journal record was deleted or the DergiPark address in the profile was removed. Save the address again as described in Finding a Journal on DergiPark.
The harvest stopped without finishing
If the line says "The harvest stopped without finishing.", the run took longer than half a day and the system closed it as failed. Start a new run with the Harvest now button. The new run reads the whole list from the start, but it skips the records that were taken in earlier runs and have not changed.
Problem lines in a finished run
A run with the Done status can also list problems with individual articles.
- If an article page could not be read or has moved to another address, the article is taken with its other information from DergiPark, and the page is read again in the next harvest. What the page gave an article taken before is not removed.
- The warning "This DergiPark article belongs to another journal here." says that the same DergiPark article is linked to another journal in the catalogue. Check whether the same DergiPark address is saved in the profiles of two journals.
- The warning "The record has no title." says that the record received has no title in any language. Such a record is not added to the catalogue.
- The warning "The record could not be added to the catalogue." says that the catalogue refused the record. The rest of the warning gives the reason.
For PDF problems, see DergiPark PDF Copies.
Alert to the system administrators
Every run that ends as failed sends an operations alert to the system administrators. At most one alert per hour goes out for the same journal. The alert links to the journal's Profile tab. The details of the alerts are in Operations Alerts.