How-to
Replying to a Contact Message
Opening a contact message, copyright report or correction report from the public site, replying to it, recording the outcome and deleting the personal data.
You read a contact form message in the panel and send the reply yourself by e-mail. The panel does not send the reply for you.
Resolving a message
- On the Institutional content → Contact messages screen, press Open on the message's row. The link in the notification also opens the message.
- Send the reply from your own e-mail program. The sender's address is shown below the message.
- Under New status, select Start handling or Resolve and close.
- In Outcome / action taken, enter what you did. When you close the message, this field is required and must be at least 3 characters long.
- For a copyright or correction report, you can also fill in Reason (written to the audit log).
- Press Update.
For copyright and correction reports, the outcome is also written to the audit history of the publication concerned. If the message concerns a publication, the Related publication line shows its address. If you have catalogue permissions, the Open publication link takes you to the record.
Deleting the personal data
- Open the message.
- Press Delete personal data at the bottom of the dialog and confirm.
The message and the sender's details are deleted permanently. Only non-personal facts stay in the audit log. A Catalogue editor does not see this button.
If you do not delete them, the personal data is deleted automatically on the retention date shown in the dialog. General messages and correction reports are kept for 365 days, copyright reports for 730 days.