Troubleshooting
A deleted person or institution cannot be restored
Why a person or institution in the Show deleted list does not come back with Restore, and how to solve it.
Deleted people and institutions come back from the Show deleted list with Restore. Restoring stops in the cases below.
The person's ORCID iD is on another person
If the same ORCID iD was given to another person after the person was deleted, restoring stops and the warning "Another person has this ORCID iD. Merge the two records." appears. An ORCID iD can belong to only one person in the catalogue. A deleted person cannot be merged either. Bring the two records together in this order:
- Open the page of the person who now holds the ORCID iD.
- Clear the ORCID iD field.
- Press Save.
- Restore the deleted person with Restore.
- Merge the two records as in Merging Person Records.
In the merge, the ORCID iD is taken from the removed record if it is empty in the kept record.
The person was merged
A merged person cannot be restored. This record does not appear in the deleted list either, and its old addresses redirect to the page of the kept person. Edit the details on the kept person's page.
The institution's parent was deleted too
A sub-unit goes back under its parent institution. If the parent was deleted, restoring stops and the warning "Restore the parent institution first." appears. In the deleted list on the Institutions tab, restore the parent first and then the sub-unit.