Troubleshooting
Person records cannot be merged
Why the button for merging people does not appear or the merge gives an error, and how to solve it.
If the system finds a detail that shows the two records belong to different people, it does not merge them. Follow the section below that matches the warning in the window or the notification.
The merge button does not appear
The Merge with another person button and the Duplicates tab are open only to people with the merge permission. A Production coordinator can edit people but cannot merge them. A Catalogue editor does the merge.
The two people have different ORCID iDs
Two records with different ORCID iDs count as separate people and are not merged. If the ORCID iD in one of the records is wrong, first correct the ORCID iD on that person's page and save. Then try the merge again.
The people are linked to different user accounts
If both records say "Linked to a user account" and the accounts are different, the records are not merged. These two records belong to separate account holders.
One of the records was merged before
A merged record stays as a redirect to the kept person and cannot be merged again. Go to the current record with the Open the current profile link on the record's page and do the merge with that record.
The source and the target are the same person
If the same person is selected on both cards of the window, the warning "The source and target must be different." appears. Select another person on the target card.
One of the people was deleted
A deleted person cannot be merged. First restore the person from the Show deleted list, then merge.